1. Privacy Policy

We are committed to protecting your personal data and respecting your privacy.

What we collect:

• Name, contact details (email, phone)
• Health-related information relevant to your treatment
• Website usage data (via cookies)

How we use your data:

• To provide physiotherapy services
• To manage bookings and communication
• To improve our services

Legal basis:
We process your data under UK GDPR for healthcare provision and legitimate business interests.

Data storage:
Your data is stored securely and only accessed when necessary.

Your rights:
You can request access, correction, or deletion of your data at any time.

Contact:
For any data-related queries, please contact us via our website.

2. Cookie Policy

Our website uses cookies to improve your experience.

We use cookies to:

• Analyze website traffic
• Improve functionality
• Support marketing tools (if applicable)

You can accept or reject cookies via the banner when you visit our site.

3. Terms & Conditions

By using our services, you agree to the following:

Bookings:
All sessions must be booked in advance.

Cancellations:
A minimum of 24 hours’ notice is required. Late cancellations may be charged in full.

Payments:
Payments must be made as agreed at the time of booking.

Liability:
Our services are provided with professional care, but results may vary depending on individual conditions.

4. Data Protection Statement

We take data protection seriously.

• We comply with UK GDPR regulations
• Patient data is handled confidentially
• Secure systems are used to store and manage information
• Data is never shared without consent unless legally required

5. Medical Disclaimer

Information provided through our services and website is for guidance only.

It does not replace professional medical diagnosis, treatment, or emergency care.
If you have a serious or urgent condition, please seek immediate medical attention.

6. Complaints Policy

We aim to provide high-quality care at all times.

If you have a complaint:

• Contact us directly via email or phone
• We will acknowledge your complaint within 2–3 working days
• A full response will be provided within 7–10 working days

If you are not satisfied, you may escalate the matter to the relevant regulatory body.